Marriott and Hilton properties have offered great experiences to my husband and me over the last 35 years. I’m glad there are still some brands that value their reputation and their customers’ loyalty. That’s why we keep going back to Courtyard, Fairfield Inn, Embassy Suites, Hampton Inn, and others.
Unfortunately, not all hotel brands offer transparency in their pricing and practices.
On average hotels do a much better job of satisfying customers than airlines. But beating the airlines is a pretty low bar: No modern hotel accommodations are as downright uncomfortable and unpleasant as an economy class airline seat. Even so, many hotels harbor some dirty little secrets they’d prefer to keep under wraps. Here are a few you’ll be glad to know.